Refund policy

Return & Refund Policy

Last updated: August 9, 2026

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the product must:

  • Be unused, unopened, and in its original packaging.
  • Be in the same condition in which you received it.
  • Include all original packaging, seals, labels, and accessories where applicable.
  • Be accompanied by your order number or proof of purchase.

For health, hygiene, and safety reasons, opened, used, swatched, or tested makeup and skincare products cannot be returned or exchanged, unless the product arrived damaged, defective, or incorrect.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Opened or used makeup products.
  • Opened or used skincare products.
  • Products that have been swatched or tested.
  • Products with broken or removed hygiene seals.
  • Gift cards.
  • Clearance or final-sale items, where clearly identified as final sale.
  • Items damaged after delivery due to improper use, storage, or handling.

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging.
  • Any other information we may reasonably need to investigate the issue.

If the issue is confirmed, we may provide a replacement, store credit, or refund, depending on the circumstances and availability of the product.

Please do not throw away damaged or incorrect products until we have reviewed your claim, as we may require additional information or photos.

4. Change of Mind

If you change your mind about a purchase, you may request a return within 30 days of delivery, provided the product remains completely unopened, unused, and in its original condition.

Customers are responsible for return shipping costs for change-of-mind returns.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method.

Please allow your payment provider or financial institution additional time to process and display the refund in your account.

Original shipping charges are generally non-refundable, unless the return is due to an error on our part, a damaged product, or a defective product.

6. Return Shipping

For approved change-of-mind returns, the customer is responsible for the cost of return shipping.

If the return is because you received an incorrect, damaged, or defective item, we will provide appropriate instructions regarding return shipping.

We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of items that are lost in transit.

7. Exchanges

We may offer exchanges for eligible unopened and unused products, subject to availability.

Opened or used makeup and skincare products generally cannot be exchanged for hygiene and safety reasons.

If the item you received is defective, damaged, or incorrect, please contact us and we will work with you to find an appropriate solution.

8. Allergies and Skin Reactions

Please review the ingredients of a product carefully before purchasing and using it.

Because individual skin types and sensitivities vary, we cannot guarantee that a product will be suitable for every customer.

If you experience irritation or an allergic reaction, discontinue use and seek appropriate medical advice if necessary. Please contact us if you believe the product itself is defective or contaminated.

Returns due solely to personal reactions or incompatibility with an individual’s skin may be subject to our standard return requirements.

10. Refund Exceptions

We reserve the right to refuse a return or refund if the product does not meet the eligibility requirements outlined in this policy, including products that have been opened, used, damaged after delivery, or returned without authorization.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

We appreciate your business and are committed to providing you with quality products and excellent customer service.